FAQs

What products do you sell?

We sell fragrances inspired by well known high street and designer brands as well as perfumes from long established perfume houses based in the UAE. We also sell a wide range of Arabian home scents and Bakhoor Burners, as well as Gift Sets.

What kind of fragrances do you sell?

All our products are Eau de Parfum (EDP) or Extrait de Parfum.

Where is your company based?

We are online only but based in London, UK.

Where are your products produced?

Our designer inspired perfumes are produced in the UK and the Arabian fragrances are produced in the UAE.

Do you ship internationally?

Unfortunately, we only ship to UK addresses at this time.

How long does it last?

This varies on the particular scents and how and where they are applied but our products can last between at least 10-24 hours.

How long before orders are dispatched?

We aim to dispatch orders within one working day. Orders placed before 12 PM Monday to Friday will be dispatched on the same working day. Orders placed on a Friday (after 12 PM), Saturday or Sunday will be dispatched on the following Monday (excluding bank holidays).

How long does it take to deliver an order?

You will receive your parcel within 2-3 working days (excluding bank holidays). For Highlands and Islands this could be 1 day longer.

Can I amend or cancel my order?

Unfortunately, any cancellations or amendments cannot be made between placing your order and receiving your parcel; this includes address changes and adding/removing products from your order.

Once you have received your order and wish to return for a refund, you may do so by referring to our Returns Policy. 

Do you offer next-day shipping/faster shipping?

Yes we do, please email us if you require faster shipping.

 

Are your products vegan friendly and cruelty-free?

Yes. Our products do not contain any animal derived ingredients: they are 100% vegan and cruelty-free.

We believe that animal testing is unacceptable. We recognise that customer safety is of importance but that this can be assured without the use of animals.

Here at Mehak Scents, we do not test on animals and we do not use materials that contain animal derivatives that are unsuitable for vegetarians. Additionally, Mehak Scents does not conduct business with any manufacturer, supplier, company or research establishment that engages in animal testing on our behalf. We will not knowingly purchase ingredients from suppliers that have conducted, commissioned or been party to animal testing.

Whilst we recognise the unavoidable exception of REACH legislation (Registration, Evaluation, Authorisation & Restriction of Chemicals), Mehak Scents wishes to continue to encourage suppliers to test for safety using non-animal testing methods and to fund the development of non-animal test methods.